Shipping policy
This Shipping Policy applies to physical products purchased from Lola London Trichology.
Order processing
Orders are processed during our normal business days.
We aim to prepare and dispatch orders within 3-5 business days.
Processing times are separate from delivery times.
Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.
UK delivery
We currently deliver to addresses within the United Kingdom.
Available delivery options and charges will be displayed at checkout.
Estimated delivery dates will be shown at checkout.
Clinical or consultation-recommended products
Some Lola London Trichology products may be available only following consultation, assessment or professional recommendation.
Where this applies, an order may only be dispatched once the relevant consultation or recommendation requirements have been satisfied.
Delivery address
Please ensure that your delivery address is complete and accurate before submitting your order.
We cannot guarantee that an address can be changed once an order has been dispatched.
If you notice an error immediately after ordering, please contact us as soon as possible at hello@lolalondontrichology.co.uk.
Dispatch confirmation and tracking
Where tracking is available, tracking details will be sent to the email address provided with your order once the parcel has been dispatched.
Delivery delays
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including postal disruption, adverse weather or courier delays.
If we become aware of a significant delay, we will make reasonable efforts to keep you informed.
Missing parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, please:
- check around the delivery location;
- check with other members of your household or building;
- check any safe place specified for delivery; and
- contact us at hello@lolalondontrichology.co.uk.
We will then assist you in investigating the delivery.